Certificates

GLOBAL ORGANIC TEXTILE STANDARD

What is the GOTS standard ? The Global Organic Textile Standard ( GOTS ) is a global standard for organic fibers, which includes ecological and social criteria and is based on independent certification of the entire textile supply chain.

Discover the pinnacle of sustainability with our clothing made from 100% organic cotton, certified by the GOTS (Global Organic Textile Standard) label. Whether it's a t-shirt, sweater or sweatshirt, each item of clothing demonstrates our commitment to environmental responsibility.

Each product is accompanied by a distinct GOTS certification number, clearly displayed on its label, providing transparency and guarantee as to the organic and ecological origin of our textiles. By choosing our organic cotton collection, you are actively contributing to a healthier planet and a greener future.

OEKO-TEX STANDARD 100

The OEKO-TEX® certification has been valid worldwide since 1992.

The Standard 100 product label by Oeko-Tex certifies compliance with the specifications of the standard of the same name, a document describing test methods and limit values ​​for potentially harmful chemical substances.

The OEKO-TEX® system allows potential sources of problem substances to be quickly identified and eliminated at each stage of processing. As soon as a textile product undergoes further processing or a change in its chemical composition occurs, control is necessary.

Experience the assurance of safety and quality in our clothing line, as some elements are also OEKO-TEX STANDARD 100 certified. A notable example is our silicone logo, ensuring that it meets the highest standards for textile products.

Our commitment to your well-being goes beyond style and comfort. OEKO-TEX certification ensures that the materials used in specific components of our products have been rigorously tested for the presence of harmful substances. So you can enjoy our silicone logo with complete confidence, knowing that it meets strict environmental and health criteria.

FREQUENTLY ASKED QUESTIONS

How to make a return ?

Firstly, please go to the " Returns Center " to initiate a return request. You will need to enter the name of your order and your email address or phone number to start the returns process.

Where can I find the return label?

Please go to our digital returns portal "Returns Center" to register your items.

A returns label will be generated and will allow you to return the items to us free of charge.

Return address :

The part I received has a quality problem, what should I do?

If within 30 days of receipt you notice a problem with your model, we invite you to send it back to us by generating the return label on our "Returns Center"


Remember to include your delivery note, as well as the reason for your return, in your return. Once your return has been validated by our logistics team, we will reimburse the part directly to the bank account used for the purchase. Reimbursement is generally made within 48 hours (10 days maximum) depending on interbank deadlines.

If the 30 days have expired, we invite you to contact Customer Service to find a solution together. In order to best process your request, we will need the following information:
- Your contact details
- Your order number
- Name of the model concerned
- Photos of the defect
Our teams are available by WhatsApp (+33 07 65 83 91 45) from Monday to Saturday from 9 a.m. to 11 p.m. and Sunday from 10 a.m. to 11 p.m. or by email via our contact form .

NB: Unfortunately, it is not possible to make an exchange at our warehouse.

There is an error in my package, what should I do?

We are sincerely sorry that there was an error in your package. We are committed to offering you ever better prepared orders, and we carry out several checks when preparing them.


If, however, you have had a problem, you have 30 days from the date of receipt to return your order to us. Upon receipt of your return in our warehouse, you will be refunded within 14 days. Do not hesitate to consult the Returns and refunds section to find out more about the terms and conditions!

I can no longer find my delivery slip, what should I do?

No worries ! So that our teams can process your return, we invite you to write the following information on plain paper and slip it into your return package:
- Your first and last name;
- Your order number;
- The names and quantity of the parts you wish to return;
- The reasons for your return.

Can I make an exchange?

Unfortunately, items cannot be exchanged. If you would like an item in a different size or color, you will need to return the item in question to us for a refund, and then place a new order.

Can I return multiple orders in the same package?

Yes, you can return multiple orders at the same time. You can combine items that were sent separately into a single package. To do this, you can use a single return label that you stick to the outside of the package.

Where is my return?

You can easily track your return from your customer account! Go to the My Account section and select the returned order. Tracking of your package is thus available. If you want more details on its delivery, click on the carrier's tracking link.
As soon as your package arrives in our warehouse, you will be informed by email to the address provided when placing your order.

If you do not have a customer account, you can follow the delivery via the Track my order section of the site. Enter your order number, email address and postal code to gain access.

When will I receive my refund?

Any returned item will be inspected upon arrival. If our quality control team is not satisfied with the condition of a returned item (for example, if the labels have been removed or if it shows signs of wear) and we are unable to put it back in stock, we may not accept your return and return it to you.

Your refund will be made to the payment method you used when purchasing the returned items, or via gift card or promo code in the email we send you, depending on your banking institution or the issuer of your card.

It will take a maximum of 14 days between receipt of your package by the logistics provider and processing of the return in our warehouse. Even if the tracking indicates that your return has already been received in our warehouses, we may need this time to process your return.

We will send you a refund confirmation email. This will then appear on your bank statement within 5 working days or on your PayPal account within 48 hours.

Refund not received?

We will reimburse the returned items upon receipt and verification of your return package. The refund period is 14 working days from the date your package is left at a Mondial Relay relay.

If you have not yet received a return confirmation email, we invite you to consult the tracking page for your package on the Mondial Relay website with the tracking number indicated on your proof of deposit. Learn more


If you have already received an email confirming receipt of your return, the refund will then be visible on your bank statement within 5 working days or on your PayPal account within 48 hours.