Terms and Conditions
TERMS AND CONDITIONS
INTRODUCTION
Please read these terms and conditions carefully before using www.doombi.com (hereinafter referred to as the “Website”). By using and shopping on our website, you agree to the terms and conditions described below. As the terms and conditions may be updated from time to time (e.g. to reflect changes in technology, our business concept, system capabilities or applicable laws and regulations), we recommend that you review this page regularly to learn about these changes.
ORDERS
The online store is open 24 hours a day, except during maintenance. To avoid any inconvenience, we endeavor to carry out such maintenance work at night.
To be able to purchase on the site www.doombi.com, you must be at least 18 years old and have a valid credit card appearing in the list of accepted payment methods. You have the right to notify us of your withdrawal from the purchase contract, without penalty or justification, within 14 days following delivery of your order.
Please note that we only accept orders placed by private consumers and you are not authorized to place orders for or on behalf of any business.
Your purchase is covered by the legal guarantee of conformity of goods in force in your country.
Currently, we only process orders if the delivery address is a home or office address located in one of the delivery countries. Additionally, we do not deliver to PO box addresses.
We have the right to refuse an offer or cancel an order in the following situations, without being liable for any resulting damages or costs. We will notify you by email before taking any such action in an attempt to resolve the issue. You will then be reimbursed for all payments made, without any deduction.
Your payment data is incorrect or unverifiable, or the assessment of your banking situation was negative;
Your order was placed for fraudulent purposes or in connection with a criminal offense or illegal activity;
An unintentional error has occurred on the website, e.g. a payment error, etc.;
We have reason to believe that you are a minor under 18 years of age; We cannot deliver to the address provided.
By placing an order on our website, you submit to us a purchase offer for the items you have selected according to these general conditions. We have the right to accept or refuse this offer at our sole discretion.
We only accept orders made via our website. We do not accept orders placed by email, mail or fax.
AT WHAT POINT IN THE ORDER PROCESS ARE YOU BOUND BY YOUR ORDER?
The moment you click "Pay" and the confirmation appears on your screen, you are bound by your offer. Consult the “Returns and exchanges” chapter on this subject. The confirmation displayed is an automatic confirmation meaning that we have received your offer. However, this confirmation does not mean that we have accepted your offer and we reserve the explicit right to refuse it, even if you have received the automatic confirmation. If we accept your offer, you will receive an email confirming that your order has been accepted (order confirmation). The contract between you and us will take effect from the sending of the order confirmation. If you made a mistake when ordering, please contact us and we will be happy to help you. However, please always check your order before confirming it. Before sending your order, you have the opportunity to change the information you have entered, such as shipping or billing address and payment details. You can also exchange or delete items in your cart.
CONTRACT LANGUAGE
The language of the contract is French.
ACCESS TO THE CONTRACT
We record all concluded contracts, including your offer and order confirmation and we recommend that you do the same as it will not be possible to view the documents later. Consult “Tracking and history of your orders” on this subject.
ANTI-FRAUD DEVICE
In order to protect our customers and ensure the security of online purchases, we have the right to verify the data you provide when you place an order. These checks may include verifying your address and payment details or reviewing your offer to prevent fraud.
PAYMENT METHODS
We accept the following payment methods:
VISA
MasterCard
Apple Pay
Paypal
Carte Bleue (France only)
Please note that we do not accept any payment methods that are not specified above. If you attempt to pay using another method, we will not be liable for any loss of payment or any other damage caused by this action.
VISUAL CRYPTOGRAM
In order to secure your payment and avoid fraud, we ask you to enter the visual security code of your credit card for any payment by card. You will find this cryptogram composed of three numbers on the back of your card. It is generally located to the right of the space dedicated to the signature.
PAYMENT PROCESS
If you pay for your order with a credit card, the payment will be deducted from your bank account when your order and contact details have been verified and the products you ordered leave our stock for delivery.
If you pay for your order using Paypal, Real Time Banking, iDeal or a debit card, the payment will be deducted from your account when we confirm your order.
If you pay for your order with Klarna, the payment will be deducted from your bank account when you pay the invoice.
Note that your billing address must be exactly the same as the one appearing on your bank statement.
PRICE AND VAT
All item prices, delivery charges and other services include VAT.
Delivery costs are added to each order. To learn more about fees in your country, visit our website. The total price, including all taxes, VAT and other charges, such as bank charges and any delivery costs, is indicated before you place your order.
If you reside outside the EU and are eligible for a VAT refund on your purchase, we will refund the VAT charged on your purchase, provided you send us (i) a document proving that you reside outside the EU. of the EU, (ii) a copy of your complete invoice showing the stamps and validations of the customs authorities of the country of export as required by the rules applicable at the time of your reimbursement request, and (iii) any other document that may be required by the authorities of the country in which you made your purchases. Documents must be sent to customer service in the country in which you made your purchases. We have the right to refuse the VAT refund if we consider that the documents you have provided do not meet the required requirements.
The prices displayed on the website are those applied at the time of the order. Prices may be subject to change without notice, but such changes will not affect orders accepted by us. We take every measure to avoid content errors, but occasionally pricing errors, spelling mistakes, or other types of errors/mistakes may occur. We verify prices during the confirmation process. If the correct price is lower than the stated price, you will be credited the difference. If the correct price is higher than the price listed on our website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and you will receive an email notification.
CURRENCY
All prices displayed are in the currency of the country you have selected. If you want to change countries, use the country selector at the top of the site. Your shipping address will determine the billing currency.
Note that changing the country of delivery may have an influence on the price and delivery fees .
You can pay in any of the following currencies:
Euro (EUR)
SECURITY OF TRANSACTIONS
We use Security Socket Layer (SSL) technology, one of the most secure methods for securing online transactions. It encrypts your data, such as your name and address, as well as critical information, such as your credit card data. Your personal data is encrypted from the moment you enter it. They are not stored on a public server. This means that the information exchanged between you and our website is unreadable if intercepted by a third party. SSL technology includes authentication that allows your browser to ensure that your data is sent to the correct secure computer server and encryption of all data, so that only the secure server can read it. It also guarantees the integrity of the transmitted data.
RETURNS, WITHDRAWALS AND COMPLAINTS
If you are a consumer (i.e. a private person not purchasing items on behalf of a company), you can withdraw your order at any time within 14 days of delivery.
The withdrawal period begins upon receipt of your order and expires 14 days later. In the event of split delivery, the withdrawal period expires 14 days after receipt of the last item.
For Christmas orders, i.e. orders placed between December 1 and December 20 each year, we offer a right of cancellation and return until January 11 of the following year. If you wish to return a Christmas order, please follow the cancellation and returns procedure and notify us of your intention to cancel the purchase by January 11th at the latest.
Before the withdrawal period expires, you must notify us of your withdrawal in writing on a sheet of paper or any other durable means to which we have access (letter, fax or e-mail, for example). You can use the withdrawal form attached below, but this is not an obligation.
In addition, you must send or return the items to us within a reasonable time from the sending of your decision to withdraw, in any case, 14 days at the latest from the date on which we were informed of your decision to withdraw from the purchase contract.
To find out more, see the returns instructions delivered with your order.
You can also exercise your right of withdrawal if, before the expiration of the 14-day period, you return the items to the postal services or to any other operator who will be responsible for sending them to us, without you needing to contact us. warn in advance.
You can also exercise your right of withdrawal by refusing to receive your package or collecting it from the post office, etc.
If you use your right of withdrawal, we will refund the purchase price and the delivery and return costs, subject to the following:
Return shipping costs are only refunded to you if you use the free service we provide, and return shipping costs will not be refunded if the product is returned by other means.
The refund will be made within a reasonable time and, in any case, within 14 days at the latest from the day on which we were informed of your decision to withdraw from this contract. We will make the reimbursement by the same means as those you used for the initial transaction, unless it has been expressly agreed otherwise with you; in any case, you will not have to bear any costs due to this reimbursement.
In the event of depreciation in the value of the item, you will be held responsible only if this condition results from manipulations other than those necessary to establish the nature, characteristics and functioning of the item.
When we ship your order, we take all measures to ensure the quality and perfect condition of the items ordered. In the case of defective or non-compliant items with your order, you have the option of returning them and we will then refund the purchase price as well as all delivery costs, once we have processed the return. You are also entitled to keep the items and request a reduction in the price. Please note that items damaged due to wear and tear are not considered defective.
The complaint must be made as soon as you notice the defect. Any complaint submitted within a period of two months after you noticed the defect is considered to have been made within an acceptable time frame. However, in certain cases, applicable law may provide for a longer period. Please contact us and we will arrange for the item to be collected by our courier. If you would like to place another order, we will be happy to help you.
Customers subject to Swedish law have 36 months to return the items.
For customers subject to French law, the following points apply:
- The guarantee against hidden defects in the goods sold, valid for two years after detection of the defect.
- The guarantee of conformity of the Civil Code, which allows you to request that the product delivered is the same as the product ordered, and which applies for five years from the date of delivery of your order.
- The guarantee of conformity of the Consumer Code, which applies for two years from delivery of the product.
Please note that for your claim to be valid, you must not have used the items inappropriately and the items must not be defective due to you.
It may happen that the item sent is not what was expected. If this should happen, we sincerely apologize.
Please contact our customer service who will be able to order the correct item for you and will arrange for the incorrect item to be collected by our carrier.
Once we have received and processed your request, you will receive the corresponding refund. We aim to issue a refund within 3 days of receipt of your package, or proof that you have returned the package. We will then send you an e-mail informing you that the procedure is in progress. After receiving the e-mail, the amount is credited to your account within five to ten working days. This time frame depends on your bank or card issuer. Unfortunately, we have no influence on this deadline. The refund will be made in the same form as the original payment. In the event that we are unable to credit your credit card, we will contact you to choose with you another means of reimbursement for your order.
You have 30 days after your purchase to return your items. Return of items with tags, unworn, unwashed and in their original packaging.
You have 30 days from receipt of your order (this 30-day period includes the legal right of withdrawal of 14 days provided for in the article "Legal right of withdrawal" of our general conditions of sale) to change your order. 'notice. This withdrawal may result in return costs for the customer depending on the return method they have chosen detailed in our general conditions of sale. You can assert your rights of withdrawal via the withdrawal form to download from the following link: withdrawal form.
ABOUT THE COMPANY
www.doombi.com is the official online store of Doombi Group Limited, and is operated by Doombi Group Limited, a company whose contact details are:
Doombi Group Limited
No.98 Argyle Street
Mongkok, Kowloon,
Hong Kong
Email: contact@doombi.com
AVAILABILITY AND VALIDITY OF THE OFFER
We do our best to ensure that all items offered are in stock. If the items ordered are no longer in stock, we reserve the right not to accept your offer. We will then inform you by e-mail and will reimburse the order, if payment has already been made.
The offers and prices indicated on the website are valid at the time of their display, unless otherwise stated on the website. Our website may contain pricing errors, misspellings, or other types of errors/mistakes. We verify prices during the confirmation process. If the correct price is lower than the stated price, you will be credited the difference. If the correct price is higher than the price listed on our website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and you will receive an email notification.
DISCLAIMER
Our liability is incurred only in the event of damage resulting from a breach of our contractual obligations towards you or if this liability arises from applicable legislation.
If you have suffered damage due to the activities of the site www.doombi.com, we are liable only for the damage caused to Doombi items as well as for the reasonable and verifiable costs you have incurred in order to determine the cause and repair. the extent of the damage resulting from the breach of contract or our liability provided for by applicable legislation; so that reasonable and verifiable costs have been incurred to avoid and minimize such damage.
We accept no liability for damages suffered by third parties resulting from the use of our articles. Likewise, we decline all responsibility in the event of inappropriate use of our articles. To the maximum extent permitted by law, we accept no liability for damages resulting from incorrect information on the website.
The above restrictions cannot apply in the event that the damage suffered results from gross negligence or willful misconduct on our part.
We protect and respect the personal data of our customers and ensure their security. However, we cannot completely guarantee the security of information and payments transmitted online. To the extent permitted by law, we disclaim any liability for damages incurred as a result of the use of electronic means of interaction, such as, among others, damages resulting from errors or delays in the delivery of the communication, interception/manipulation by third parties or programs and transmission of viruses.
We take every effort to avoid errors on the Website, but information, text, photos, graphics, audio and video clips and other services offered on the Site may temporarily contain errors, be incomplete or incorrect. In the presence of such errors, and to the extent permitted by law, we assume no liability for any resulting damage, unless such damage is the result of gross negligence or willful misconduct on our part.
We decline all responsibility for the use of the contents of websites linked to on our website. We also accept no liability for any use of the contents of websites which contain links to our website.
Without limitation of your consumer rights granted by the laws of your country, these terms and conditions and all disputes and claims arising therefrom and resulting from the use of or purchase on the website are governed by the laws of France .
We reserve the right to revise and modify these terms and conditions at any time. Your order will be subject to the policies and terms and conditions in effect at the time you order your items, unless a change to these policies and terms and conditions is required by law or governmental authorities (in which case, such change will apply to orders that you have passed previously). If we change these policies and terms and conditions after you have submitted your offer, but before we have sent you the order confirmation, we will notify you of this change. If you do not tell us that you accept these new terms within seven business days, we will cancel your offer and notify you by email.
Withdrawal form