Shipping & Delivery
Pre-order
Please note : All items currently available in our store are open for pre-order. The estimated shipping date is from March 1, 2024. For out of stock items, you can click "Notify When Available" and enter your email address to receive a restock email when the items are available. back in stock. Packages will be sent to you in chronological order from when you placed your order.
Shipping country
We ship worldwide ; For more details, visit our site to discover all the countries to which we deliver.
FREQUENTLY ASKED QUESTIONS
Where is my order ?
A question about the delivery of your package? Go to the My Orders section of your Doombi account or to the Track my package page if you don't have an account. Once logged in, or after having entered the information on your order, you will be able to easily track your order.
Where can I have it delivered?
I have the wrong delivery address, what should I do?
As soon as you notice this, contact Customer Service by message on Whatsapp (+33 07 65 83 91 45) or directly click the online chat tool "Chat with us" in the lower right corner of the screen on your PC. We will make every effort to try to change your delivery address and transmit the new delivery information to the carrier.
I have not received my order even though it is indicated delivered, what should I do?
If you have chosen standard or express home delivery, we first invite you to contact your neighbors or your guardian.
If your package has not been found, contact Customer Service by message on WhatsApp (+33 07 65 83 91 45) or online chatbox or by email via our contact form.
If you have chosen delivery to a Relay Point or in store, we invite you to first contact them directly!
There is an error in my package, what should I do?
We are sincerely sorry that there was an error in your package. We are committed to offering you ever better prepared orders, and we carry out several checks when preparing them.
If, however, you have had a problem, you have 30 days from the date of receipt to return your order to us. Upon receipt of your return in our warehouse, you will be refunded within 10 days. Do not hesitate to consult the Returns and exchanges section to find out more about the terms and conditions!
My order is late
It sometimes happens that our delivery providers encounter logistical problems, causing a delay in the delivery of your order. Don't worry, we'll find a solution together!
Contact our Customer Service team directly by message on WhatsApp (+33 07 65 83 91 45) or by Chatbox by clicking "Chat with us" online on our site or by email via our contact form.
The part I received has a quality problem, what should I do?
The part I received has a quality problem, what should I do?
If within 30 days of receipt you notice a problem with your model, we invite you to return it to us using the prepaid label included in your package.
Remember to include your delivery note, as well as the reason for your return, in your return. Once your return has been validated by our logistics team, we will reimburse the part directly to the bank account used for the purchase. Reimbursement is generally made within 72 hours (7 days maximum) depending on interbank deadlines.
If the 30 days have expired, we invite you to contact Customer Service to find a solution together. In order to best process your request, we will need the following information:
- Your contact details
- Your order number
- Name of the model concerned
- Photos of the defect
Our teams are available by message on WhatsApp (+33 07 65 83 91 45) from Monday to Friday from 9 a.m. to 5 p.m. and Saturday from 10 a.m. to 5 p.m. or by online chatbox on our site or by email at contact@doombi.com